Refund policy

Returns & Refunds

We want you to be pleased with your Ellis Art Studio purchase. Because many of our products are created especially for you when your order is placed, we generally cannot accept returns or exchanges for change of mind, ordering the wrong size, or other buyer-preference reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello.ellisartstudio@gmail.com within 30 days of delivery.

Please include your order number, a description of the problem, and clear photographs showing the item and the issue. After reviewing the information, we will arrange an appropriate replacement or refund when the claim qualifies.

Please do not return a damaged or defective item unless we specifically ask you to do so.

Order Changes and Cancellations

Because products may enter production shortly after an order is placed, changes or cancellations cannot be guaranteed. Please contact us as soon as possible if you discover an error in your order.

Original Artwork

Return and refund terms for original artwork may differ from those for made-to-order printed products. Any special terms will be stated on the individual artwork listing.

Questions

If you have questions about an order or this policy, please contact us at hello.ellisartstudio@gmail.com.